What is the storage capacity of my Tata Swach Platina Silver RO?

Tata Swach Platina Silver RO has tank volume of 7ltrs. The process of filling the tank is fully automatic and when you take water out of the tank, the purification process automatically starts and refills the storage tank.

What is the purification rate of my Tata Swach Platina Silver RO?

Tata Swach Platina Silver RO can purify water upto 12 ltr/hr. However time taken to purify water depends upon the life of filters, the input water pressure, TDS and other impurities present in water.

Which consumables require periodic replacement?

Consumables such as the two Sediment Filter cartridges, Pre and Post GAC cartridges and RO membrane need periodic replacement depending upon the end-of-life indication, service schedule or fault indication as shown on display panel. Please note that the life of the consumables is dependent on the input water quality.

What should I do when there is no purified water in the tank?

In case there is no purified water in the tank; you need to first check for any red indication on the Double-i-CareTM indicator. Please call Tata Swach Toll-free number 1800-2-585858 for change of cartridges or any other assistance required.

How long is the stored water in the Tata Swach Platina Silver RO safe to drink?

It is advised to drain out the stored water if not consumed within two days.

How can I use the rejected water?

It is not recommended to use reject water for any kind of consumption. However you can use it for gardening or cleaning floors.

What should I do if any part of purifier gets broken?

Please call the Tata Swach Toll-free number 1800-2-585858. Our technician will visit your house and guide you on the repairs required. There will be a nominal visiting charge and all replacements shall be on a chargeable basis

Can I open and service my Tata Swach Platina Silver RO?

It is not recommended to open and service the purifier yourself. Call our customer care if you face any issue which requires servicing or opening the purifier.

What is the storage capacity of my Tata Swach Ultima Silver RO?

Tata Swach Ultima Silver RO has tank volume of 7ltrs. The process of filling the tank is fully automatic and when you take water out of the tank, the purification process automatically starts and refills the storage tank.

What is the purification rate of my Tata Swach Ultima Silver RO?

Tata Swach Ultima Silver RO can purify water upto 15 ltr/hr. However time taken to purify water depends upon the life of filters, the input water pressure, TDS and other impurities present in water.

Which consumables require periodic replacement?

Consumables such as the two Sediment Filter cartridges, Pre and Post GAC cartridges, RO membrane and UV lamp need periodic replacement depending upon the end-oflife indication, service schedule or fault indication as shown on display panel. Please note that the life of the consumables is dependent on the input water quality.

What should I do when there is no purified water in the tank?

In case there is no purified water in the tank; you need to first check for any red indication on the Double-i-CareTM indicator. Please call Tata Swach Toll-free number 1800-2-585858 for change of cartridges or any other assistance required.

How long is the stored water in the Tata Swach Ultima Silver RO safe to drink?

It is advised to drain out the stored water if not consumed within two days.

How can I use the rejected water?

It is not recommended to use reject water for any kind of consumption. However you can use it for gardening or cleaning floors.

What should I do if any part of purifier gets broken?

Please call the Tata Swach Toll-free number 1800-2-585858. Our technician will visit your house and guide you on the repairs required. There will be a nominal visiting charge and all replacements shall be on a chargeable basis

Can I open and service my Tata Swach Ultima Silver RO?

It is not recommended to open and service the purifier yourself. Call our customer care if you face any issue which requires servicing or opening the purifier.

What should I do if the output water tastes unusual?

This might be because of one or more of the following reason
Water is stored for too long in the storage tank. Please drain the stored water and fill fresh water.
The filters/membrane need to be replaced. Call Tata Swach customer care and get replaced or cleaned The input water quality has changed. This will lead to a sudden change in the output water taste. Please call the Tata Swach customer care to get your system checked.

What should I do if the purification is taking more time?

This might be because of one or more of the following reason
The ball valve may not be open fully- Please ensure that ball valve is open completely so that the water flow is not restricted
The incoming water line or the ball valve is choked because of debris in the incoming water. You can ask your plumber to check if this is the case.
The temperature of input water might have dipped drastically(this will happen rarely)
The filters may be choked or the membrane needs replacement

What should I do if the storage tank is not getting filled?

This might be because of one or more of the following reason
Check if the ball valve is kept open
Check if the system power is ON.
Check if any of the indications are blinking RED or solid RED
Check for any clogging in the incoming water line. A RED indication will be there to show low pressure if this is the case.
Check for leakages in the purifier and if found, call the Tata Swach Toll-free number: 1800-2-585858

What is the storage capacity of my Tata Swach Nova Silver RO ?

Tata Swach Nova Silver RO has tank volume of 4 liters. The process of filling the tank is fully automatic and when you take water out of the tank, the purification process automatically starts and refills the storage tank.

What is the purification rate of my Tata Swach Nova Silver RO ?

Tata Swach Nova Silver RO can purify water up to 8 L/hr. However time taken to purify water depends upon the life of filters, the input water pressure, TDS and other impurities present in water.

Which consumables require periodic replacement?

Consumables such as the Sediment Filter cartridge, Pre and Post GAC cartridges & RO membrane need periodic replacement depending upon the service schedule. Please note that the life of the consumables is dependent on the input water quality.

What should I do when there is no purified water in the tank?

In case there is no purified water in the tank; you need to first check for any red indication on the user-friendly indicator. Please call Tata Swach Toll-free number 1800-2-585858 for change of cartridges or any other assistance required.

How long is the stored water in the Tata Swach Nova Silver RO safe to drink?

It is advised to drain out the stored water if not consumed within two days.

How can I use the reject water?

It is not recommended to use reject water for any kind of consumption. However you may use it for gardening or cleaning floors.

What should I do if any part of purifier gets broken?

Please call the Tata Swach Toll-free number 1800-2-585858. Our technician will visit your house and guide you on the repairs required. There will be a nominal visiting charge and all replacements shall be on a chargeable basis.

Can I open and service my Tata Swach Nova Silver RO?

It is not recommended to open and service the purifier yourself. Call our customer care if you face any issue which requires servicing or opening the purifier.

What should I do if the output water tastes unusual?

This might be because of one or more of the following reasons:
- Water is stored for too long in the storage tank. Please drain the stored water and fill fresh water.
- The filters/membrane need to be replaced. Call Tata Swach customer care and get them replaced or cleaned
- The input water quality has changed. This will lead to a sudden change in the output water taste. Please call the Tata Swach customer care to get your purifier checked.

What should I do if the purification is taking more time?

This might be because of one or more of the following reasons:
- The incoming waterline or the KFA is choked because of physical impurities in the incoming water. You can ask your plumber to check if this is the case.
- The temperature of input water might have dipped drastically (this will happen rarely)
- The filters may be choked or the membrane needs replacement

What should I do if the storage tank is not getting filled?

This might be because of one or more of the following reasons:
- Check if the system power is ON and the indication is GREEN.
- Check for any clogging in the incoming waterline. A RED indication will be there to show low pressure if this is the case.
- Check for leakages in the purifier and if found, call the Tata Swach Toll-free number: 1800-2-585858

What is the storage capacity of my Tata Swach Viva Silver UV + UF?

Tata Swach Viva Silver UV + UF has tank volume of 6 liters. The process of filling the tank is fully automatic and when you take water out of the tank, the purification process automatically starts and refills the storage tank.

What is the purification rate of my Tata Swach Viva Silver UV + UF ?

Tata Swach Viva Silver UV + UF can purify water up to 30 L/hr. However time taken to purify water depends upon the life of filters, the input water pressure, TDS and other impurities present in water.

Which consumables require periodic replacement?

Consumables such as the Sediment Filter cartridge, Silver Impregnated GAC cartridge, UF membrane and UV lamp need periodic replacement depending on service schedule or fault indication as shown on display panel. Please note that the life of the consumables is dependent on the input water quality.

What should I do when there is no purified water in the tank?

In case there is no purified water in the tank, please call Tata Swach Toll-free number 1800-2-585858 for change of cartridges or any other assistance required.

How long is the stored water in the Tata Swach Viva Silver UV + UF safe to drink?

It is advised to drain out the stored water if not consumed within two days.

What should I do if any part of purifier gets broken?

Please call the Tata Swach Toll-free number 1800-2-585858. Our technician will visit your house and guide you on the repairs required. There will be a nominal visiting charge and all replacements shall be on a chargeable basis.

Can I open and service my Tata Swach Viva Silver UV + UF?

It is not recommended to open and service the purifier yourself. Call our customer care if you face any issue which requires servicing or opening the purifier.

What should I do if the output water tastes unusual?

This might be because of one or more of the following reasons:
- Water is stored for too long in the storage tank. Please drain the stored water and fill fresh water.
- The filters/membrane need to be replaced. Call Tata Swach customer care and get them replaced or cleaned.
- The input water quality has changed. This will lead to a sudden change in the output water taste. Please call the Tata Swach customer care to get your purifier checked.

What should I do if the purification is taking more time?

This might be because of one or more of the following reasons:
- The incoming waterline or the KFA is choked because of physical impurities in the incoming water. You can ask your plumber to check if this is the case.
- The temperature of input water might have dipped drastically (this will happen rarely)
- The filters may be choked or the membrane needs replacement

What should I do if the storage tank is not getting filled?

This might be because of one or more of the following reasons:
- Check if the system power is ON.
- Check for any clogging in the incoming water line.
- Check for any clogging in the incoming water line.

Tata Swach Cristella Plus: Both the upper and lower storage containers have a maximum capacity of 9 litres each.
Tata Swach Smart: Both the upper and lower storage containers have a maximum capacity of 7.5 litres each.

The Tata Swach Bulb has a capacity to purify up to 3000 litres of drinking water. The product meets the LRV norms as per USEPA guidelines. The Tata Swach Bulb has been tested at laboratories at a temperature of 25+/- 2 degree celsius, in moderate humidity conditions.

Purification capacity depends on input water quality. For long lasting and effective Tata Swach Bulb usage, water from municipality supply or wells or borewells will yield best performance.

Tata Swach Nanotech Water Purifier purifies upto 3 to 4 litres of drinking water per hour. However, the rate could be lesser or higher depending on the quality of the input water.

A reduction in flow rate may be due to an air trap. Remove, clean and replace bottom mesh to continue normal flow rate.

a) What if the water does not flow out of Tata Swach Bulb?
b) Otherwise, follow these steps: Please note that your Tata Swach Bulb is densely compacted with purification media comprising of activated silica coated with silver nanoparticles. While the dense compacting aids water purification, it may, over time, result in air getting trapped inside it, reducing, or even completely stopping the flow. Water will therefore flow through the Tata Swach Bulb as soon as the trapped air has been released. Following are the methods of releasing trapped air:
1. Remove the bottom mesh, as this would allow the trapped air to escape.
2. Drain out water from the lower container.
3. Fill the upper container completely with water to create the highest possible pressure head to help release the trapped air.
4.Gently tap the upper container. This would also allow trapped air to escape.
5. Wait for 25-30 mins.
6. Water should now start to come down in the lower container.
7. You can now fit the bottom mesh back to the bulb. Ensure that the bottom mesh is clean and it is fitted loosely to the bulb. (An unclean or an overly tight-fitted Tata Swach Bulb increase the possibility of air entrapment).
In case the problem persists, please call the toll free number 1800-2-585858

In case there is a breakage of any component, please call up the Tata Swach toll free helpline 1800-2-585858. They will advise you on the nearest Tata Swach outlet. You can easily get a fresh component. However, since the plastic components are not covered under warranty, the replacement/s would be chargeable.

Tata Swach Nanotech Water Purifier can make water free from harmful bacteria and viruses. However, it does not remove dissolved solids or brackishness/saltiness from water. In case you put brackish water into your Tata Swach Nanotech Water Purifier, the output water would be microbiologically safe, but there will be no change in taste. It may be noted that putting salty water consistently in the Tata Swach Nanotech Water Purifier may also cause the Tata Swach bulb to choke before its designated end-of-life.

1.The Tata Swach Bulb is widely available across many outlets. Please visit the nearest Tata Swach Nanotech Water Purifier retailer or the shop from where you had purchased your Tata Swach Nanotech Water Purifier.
2.You can call Tata Swach Toll Free Helpline 1800-2-585858.
3.You can also visit www.tataswach.com and buy the Tata Swach Bulb online. The replacement unit contains one unit of Tata Swach Bulb along with the Top Mesh. It is advisable to have a spare Tata Swach Bulb at home at all times.

The Tata Swach Fuse is an additional safety feature to indicate the purifying power left in the TATA Swach bulb. In case the red indicator in the Tata Swach Fuse has reached the lowermost point it is time to change to a new Tata Swach Bulb, whether or not the water flow stops.

The Tata Swach Bulb has 2 compartments and the technology is such that water flows from the outer compartment into the inner compartment. Purified water then comes out from the inner compartment and through the bottom mesh to the lower chamber. All purification of the water happens in the inner compartment which cannot be seen from the outside. These visible particles (black or white or brown) in the output compartment or lower container may sometimes be visible if the unit is shaken or due to wrong handling. There is, however, no cause for worry, as these particles are completely natural and are derived from paddy husk.

The tap will come in repeated contact with hands, bottles, glasses, etc. You should ensure that as a result of these contacts, the tap does not get contaminated with germs. Regularly clean and disinfect it with a diluted disinfectant such as bleach, hypochlorite (50 ppm available chlorine) solution, then discard the first 2-3 litres of purified water that flow out of the tap.

This is a normal occurrence in case of temperature differences. However, it does not impact the quality of drinking water from your Tata Swach.

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tataswach@tatachemicals.com

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